1. Scope of the Document

1.1 BookMyHotels (hereafter referred to as the ‘Agent’, or the term “we”, “us”, “our” and BookMyHotels refer to PFMH Travel Solutions Private Limited, a company registered in India. The terms “you” and “your” refer to you, the user of the Site. It operates several booking websites that provide exclusive travel services (the ‘online portal’). These services include a global booking system for hotel reservations and deals, covering both budget and luxury hotels, as well as other travel offerings such as holiday homes. In this document, we refer to these offerings as ACCOMMODATIONS/ACCOMMODATION/HOTEL/HOTELS. All third-party PROVIDERS mentioned will be referred to as SERVICE PROVIDER or PROVIDER.

You acknowledge and agree that we may modify these Terms from time to time, and such changes will take effect immediately. If we make material changes, we will notify you. The most recent version of our Terms will always be posted on our website. Your continued use of our services after being notified of any changes constitutes your acceptance of and agreement to be bound by such changes. If you object to any changes, you must discontinue using the Site immediately.

“Accommodation Provider”- This is the owner/operator of the hotel you book with

1.2 The General Terms and Conditions (GTCs) apply to non-binding inquiries made for discount and budget hotel rooms. At the same time, binding bookings are processed for accommodations via the agent’s online portal. Furthermore, the accommodations booked through the agent’s online portal are managed using the online booking systems provided by the agent’s partners, as necessary.

1.3 All such GTCs apply in situations where users intending to book cheap hotels, make hotel reservations, or seek hotel deals do not comply with the other general terms and conditions. These general terms and conditions are not accepted when the agent offers services such as discount and budget hotel rooms or affordable hotel rooms in India, even if users/visitors are aware of the prevailing conditions, unless explicitly agreed to in the situation.

Please note that you will not be allowed to make any booking with us if you are not a resident of India. Using the Website

The Site is currently made available to you for your personal, non-commercial use. When you access our site in any way, you are at least 18 years old and have the legal authority to enter into contracts. And use our service lawfully and under these Terms. You also agree to provide true, accurate, current, and complete information. Safeguard your account information if you have one, and be accountable for its use. Obtain authorization from others before booking on their behalf, informing them of applicable terms, and ensuring their agreement. Take responsibility for payment, change/cancellation requests, and all other booking-related matters.

2. Services Offered by BookMyHotels

2.1 – Writing New Account and Use of Online Services of BookMyHotels

2.1.1 - The User/Visitor has the leverage to create an account on BookMyHotels, whereupon his/her has the following benefits:

• a) - Save time with Advantage of Check-In and Check-Out During the Hotel Reservations;
• b) – Saves Investments on Hotel Booking;
• c) - Expedite Hotel Reservations, Modifications and Cancellations without any Hassles in Less than 24 Hours, considering the hotel cancelation policy;
• d) – Instantly Gather Premium Miles and Reward Points on every Hotel Reservation;
• e) – Comfortable Hotel Booking with a No Frill Service

The user or visitor needs to provide their name along with their email address. If the user or visitor is creating an account for business trips and reservations, it is required that they use their name or the name of their employer along with a secure password. When the user or visitor clicks the “Register Now” button, they fully accept the GTCs and agree to the proposal to enter into the contract. We will accept this proposal after receiving confirmation from the user or visitor.

2.2 Planning and the End of Accommodation and Travel Service Contracts

2.2.1. The facilities offered by hotel reservations, discounts, and budget hotel rooms available in the discounted hotel deals also include the planning and the end of accommodation and/or travel service agreements.

• a) User/Visitor/Customer entering into the hotel reservations individually, the scope of the contract exists with the User/Visitor/Customer and the respective hotel management, or the operator (or the SERVICE PROVIDER) during the process of reservation. In all these conditions, BookMyHotels disseminates the SERVICE PROVIDER's (or the SERVICE PROVIDERs teamed as a result of the signed contract) personal information of the User/Visitor/Customer.
• b) When the hotel reservations are made by the crony or friend, or any known individual of the User/Visitor/Customer, the contract shall become effective, and its legitimacy holds between the individual(s) who engages with the SERVICE PROVIDER and/or his or her manager, or the employer. To fulfil such purposes, BookMyHotels disseminates the SERVICE PROVIDER's (or the SERVICE PROVIDERs teamed as a result of the signed contract) personal information of the User/Visitor/Customer. As a consequence, the User/Visitor/Customer becomes rightfully bound to ensure the hotel reservations for the individuals to the customer, and provide the following:
  • i) Provide or sign or give consent on the statements;
  • ii) Provide the personal information of the individuals in whose names the hotel reservations are being made;
  • iii) Manage the due transfers of personal information by BookMyHotels to the SERVICE PROVIDER
  • iv) In addition, the “NATURE OF USE OF PERSONAL INFORMATION” is explicitly defined under the “PRIVACY POLICY STATEMENT.”

2.2.2 - All cases of the claims as well as the commitments emerging from the convenience of booking the discount & budget hotel rooms or travel service agreement shall be binding straight forwardly and only between the client, if the customer makes appointments for their benefit, or potentially the individual who will utilize the booking the discount & budget hotel rooms or travel service agreement of the supplier as well as their employer. There is no accommodation or travel service agreement between the customer and BookMyHotels.

2.2.3 - The supplier of the accommodation or travel service agreement is neither BookMyHotels nor any other online hotel reservation system or offline booking; instead, the SERVICE PROVIDER is chosen as part of the contract between BookMyHotels and the SERVICE PROVIDER. If some facilities are reserved using the BookMyHotels online portal, we will not be obligated to select or arrange the individual facilities; this is entirely the customer's responsibility. The conditions specified by the customer (such as location, destination, budget, timeframe, and classification) are negotiated and addressed from the same perspective as much as possible in determining the individual facilities suggested by our online hotel reservation system. However, it should not be interpreted that, based on the choices of the hotels or resorts made by the online portal, there are no alternative facilities that could potentially offer better options to meet the customer's needs or travel scenarios.

2.2.4 - Should the SERVICE PROVIDER breach its commitments, BookMyHotels isn't needed or holds any responsibility. All compensations in this matter are subject to misfortunes endured by the customer on a case-by-case basis, and ensure the validity of the presentation of the agreement for the customer. For this situation, the client doles out its cases for pay against the SERVICE PROVIDER to BookMyHotels, trying to acquire repayment for the costs incurred.

3) Dealing with the Reviews of the Customers

3.1 - The agent offers the client the alternative to get audits composed by outsiders, as well as extra content and pictures related to the hotel reservation services offered in the online system. It just mirrors a closely-held conviction of the separate outsider identified with a particular point in time. These conclusions are likewise formed by the author's very own insights and assumptions. It ought to likewise be thought about that the services offered may have changed since the content was transferred or the audit composed; for instance, convenience may have been repaired or redesigned meanwhile. The quantity of surveys submitted ought to likewise be considered, as one individual assessment is frequently not as significant as a general impression, dependent on various reviews.

3.2 - The agent offers the client and outsiders the alternative to anonymously submit such audits or extra content and pictures on the online entrance. The customer is only answerable for all substance that he/she gives (for example, reports/pictures/recordings).

3.3 - It is prohibited to transfer content to the agent’s online hotel reservation system:

• that is false or deceiving, specifically by submitting mistaken or potentially biased audits of facilities, people at the facilities, relaxation offices, and other neighbourhood conditions/occasions which may influence choices made by different visitors;
• that is disdainful, annoying, hostile, undermining, explicit, or bigoted:
• that abuses outsider property or potentially close to home rights, or is generally unlawful;
• that promotes items, services or organisations, either obviously or clandestinely; specifically, by submitting audits for which the client has been offered instalments, or by checking on the convenience offered by SERVICE PROVIDERS for which the client works, or;
• that incorporates joins or comparative data/references that serve to influence the functioning of outsider PCs.

3.4 - If the customer abuses these conditions on the transferring of content, the agent is qualified to change or completely erase content without informing the client and without determining any reasons.

4. Booking and Hotel Reservations

4.1 - Each booking is given to the individual SERVICE PROVIDER through the Agent, who works as a beneficiary for the benefit of the Customer. To guarantee smooth handling of the booking, it is in this manner fundamental that the data given by the Customer (for example, dates of the stay, contact details) is right and complete.

4.2 - The most appropriate and conceivable time for the Customer for the hotel reservations is indicated and varies depending on the kind of reservation. The different reservation choices are portrayed throughout the booking system and are chosen by the Customer on the hotel property. To the extent that the cut-off timing of the hotel check-in registration is reached, the reservation for the hotel will be dropped in case of late arrival. After that time, the Customer is left with no other option to request accommodation in the categories of discount and budget hotel rooms, or affordable hotel rooms in Delhi, India, or anywhere in the world.

4.3 - Reselling of hotel rooms booked through the Agent is strictly not allowed. This incorporates, specifically, resale of discount and budget hotel rooms, or affordable hotel rooms to third Parties at a higher cost. The Agent maintains all authority to reject the Customer from the organization's administrations in the future in case of penetrates of this arrangement. Besides, the SERVICE PROVIDER is qualified to drop the booking in such cases, while the Agent may likewise announce the cancellation of the booking. Also, the Customer is required to pay any cancellation charges and remunerate any misfortunes brought about by the Agent or potentially the SERVICE PROVIDER.

4.4 - The room accommodation is held when the booking is made, and the reservation is considered valid even if not confirmed by the User/Customer. The confirmation for the booking shows up on the screen and is likewise sent to the Customer by email and, whenever mentioned, by instant message in a curtailing format (in WhatsApp or other SMS messages). The customer is responsible for making the conditions to guarantee that the confirmation sent by email or instant message can be received. The legitimacy of the hotel reservation or booking is not dissolved, even if it applies, specifically on purpose, if a wrong email address or phone number has been entered.

4.5 – In the process of booking discount and budget hotel rooms, or affordable hotel rooms, exclusive rates might be shown that require a detailed view before using the hotel booking facility. In these cases, the exact terms can be seen before the last reservation is made. Typically, a booking of this sort can be made simply with a Credit card, which will be charged on an immediate basis by the SERVICE PROVIDER of the booked accommodation. Throughout these sorts of appointments, the Customer acknowledges that the booking expense or taxes, including any assessments or charges, displayed on the booking screen will be charged directly to their Credit card.

If the SERVICE PROVIDER consents to advanced payments by the Customer on the cost of the accommodation that isn't paid with a Credit card, the SERVICE PROVIDER is qualified to drop the hotel reservation on the off chance that it doesn't get the settlement in advance within the time indicated in the booking confirmation. Moreover, inability to make a settlement ahead of time doesn't relieve the Customer from the commitment to appropriately drop the booking and settle the subsequent cancellation fees.

4.6 - Depending on the sort of booking, a credit card number and the date of expiry of the card must be kept as part of the booking methodology. Express reference is constantly made on the booking screen that a credit card number should be provided. These subtleties are given to the SERVICE PROVIDER of the convenience being referred to and checked before confirmation of discount and budget hotel rooms, or affordable hotel rooms. The customer’s credit card is an assurance of installment to the SERVICE PROVIDER of all expenses incurred for the booked room accommodation.

4.7 - The expenses are straightforwardly charged to your credit card by the SERVICE PROVIDER, to whom the card should be introduced. The time at which the charge is made is dictated by the SERVICE PROVIDER's conditions.

4.8 - The credit card will be security for the SERVICE PROVIDER, and any outstanding expenses or remuneration might be charged to it by the SERVICE PROVIDER. On the off chance that a check of the card details confirms that they are not right or that the card can't be charged, the SERVICE PROVIDER may drop the booking through the Agent.

5. Changes and Cancellations of Room Accommodations

5.1 - Depending on the SERVICE PROVIDER's conditions, after reserving discount and budget hotel rooms, or affordable hotel rooms, the Customer is required to address the agreed cost (or a section thereof) for the accommodation if the booking isn't dropped on schedule or the accommodation isn't taken up without cancellation. The point-by-point Conditions of Cancellations shall rely upon the SERVICE PROVIDER being referred to and the sort of booking and are determined independently on the booking screen and acknowledged by the Customer.

5.2 - To keep away from mistaken assumptions, all changes and cancellations should be made through the Agent's hotel reservation portal. In this regard, the notification should be sent no later than 24 hours before the cancellation period has expired after the Agent to canceled. Idealness of the change or abrogation is resolved dependent on receipt of the notification by the Agent. The dropping period of any perceptible change or cancellation is typically received upon notification by the Agent. On the off chance that cancellation is made on schedule and as per the conditions, a confirmation of the cancellation is provided. Such confirmation is proof of undoing and should be kept on record. Regardless of whether expenses are charged for the undoing or change is dictated by the SERVICE PROVIDER's reserving or abrogation conditions.

5.3 - Changes and all kinds of cancellations are ONLY POSSIBLE before expiry of the cancellation time frame set in the pertinent dropping conditions. On account of specific changes, like a decrease in the length of stay, the SERVICE PROVIDER may, notwithstanding, seek after claims for any misfortunes. On account of exclusive rates, room booking services as well as dates and appointments with short notice, SERVICE PROVIDER frequently don't permit cancellations free of charge.

5.4 - In request to prevent the abuse of the online reservation system and avoiding the pointless issues for the SERVICE PROVIDER with incorrect hotel reservations, the Agent claims all authority to drop a reservation in singular cases if the Customer can't be reached utilising the contact subtleties gave or the SERVICE PROVIDER stops the booking in light of regular incidents of cancellations by the Customer or No-Shows before. In such cases, the Customer isn't qualified for any convenience. To prevent all these kinds of cancellations, the Customer ordinarily has the alternative to make a booking by giving an active card number.

5.5 - You may cancel or change your booking, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the Accommodation Provider. We may also retain our service fee for compensation in facilitating the booking. If you do not cancel or change your reservation before the cancellation policy period applicable to the Accommodation Provider, you will be subject to cancellation charges as outlined by that Accommodation Provider in their terms and conditions. In the event of a hotel reservation for which you do not show for the first night of the reservation and plan to check in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

6. Accommodation Categories and Details on Accommodations

6.1- All information about and portrayals of hotel rooms and resorts, besides other accommodations, depend on the information provided by the SERVICE PROVIDER. The Agent has no impact on this data and doesn't accept any accountability for the exactness or fulfillment thereof.

6.2 - The accommodations offered are sorted depending on the classes of the Agent’s system of classification. Notwithstanding classifications in other arrangement frameworks (for instance, the orders recommended by law in federal governments), this framework depends essentially on clients' experiences and audits and data from suppliers that the specialist may have checked. The classification simply gives non-restrictive data on the norms and highlights of the room accommodation.

7. Accommodation Ranking/Listings

7.1 – The Customer putting a query on the website or the App, the accommodation or hotel room that flashes for the first time will suit the purpose of the Customer in every respect. Such purpose shall suit the following: the Wi-Fi area, parking spaces, high customer rate of satisfaction, wider offerings, centralized location, detailed description, flexible room booking conditions, and complete value.

7.2 – During the time of promotion, there are a few accommodations that may also come in high visibility and be ranked higher, and this shall happen against the payment of a certain fee. This is among several other criteria affecting the listing of hotel room accommodations, and therefore is not the only potent method applicable for sustainable top ranking. In this type of condition, the Customers have the privilege to filter and sort the ‘Recommendations’ list based on private norms, which may also include the Price of the Room for Every Night.

8. Accommodation/Hotel prices

8.1 - Unless determined in any case in the booking conditions of the hotel/resort, all costs are each night for every individual's convenience and, contingent upon the booking conditions, may include or prohibit breakfast (this may likewise vary for a booking time of a few days). All the extraneous services offered rely upon the SERVICE PROVIDER and should be paid independently.

8.2 - SERVICE PROVIDER is needed to show the last cost, including charges. In any case, value data is exclusively made accessible by the actual supplier. Neighbourhood arrangements figure out which charges and different obligations are brought about for hotels/resorts abroad.

8.3 – If the type of currency chosen by the customer differs from the currency mentioned by the SERVICE PROVIDER, the costs in the indexed lists will be displayed in the chosen currency for accommodation. In this scenario, the local currency indicated in the price conditions restricts the booking, and there might be conversion standard contrasts.

8.4 – The choice to refresh costs continually and appointments made by different clients, meanwhile, on the Agent’s online hotel reservation system may sometimes imply that the costs on the hotel/resort page contrast from the prices shown in the list of accommodations. The last cost demonstrated before fulfillment of the booking interaction is unequivocal for the customer.

9. Warranty and Liability

9.1 – The information of the agent is collected and managed, taking every perspective into view. The situation does not warrant any flaws during the collection of data or its transfer. The data transference to third-party data carriers is only permissible upon the express consent received by the agent.

9.2 – There are sections on BookMyHotels, where information is provided by the SERVICE PROVIDER, customers, as well as third parties, and they bear all the responsibility for actuality, completeness, and the contemporaneity of such information uploaded by them about the availability of discounted rooms and the prices. Above all, SERVICE PROVIDER and customers make it sure that no part of the content ever violates the legal holdings of third Parties, and where such information is available, it is not uploaded. BookMyHotels cannot hold the responsibility of this type of information, and has no control over the completeness, legality apart from the legal relevance of the information available.

9.3 – The customer holds its obligatory duty to relieve Agent from the kind of claims arising from third Parties resulting from the clause mentioned in 9.2. In this regard, the customer shall support the agent and defend all such types of claims, apart from delegating the information.

9.4- BookMyHotels has no obligation or responsibility for the ownership of the customer reviews. All such reviews are entirely are only personal opinions, where the agent has no reason to affect the content and its form, as well as change the user IDs to alter the reviews.

9.5 – Our Service Fee – We charge a non-refundable service fee for each transaction completed via the Site. Our service fee is separated from the rate of the room(s). OUR SERVICE FEE IS NON-REFUNDABLE, EVEN IF YOU MODIFY AND/OR CANCEL A MODIFIABLE/CANCELLABLE BOOKING. The total price will include our service fee.

9.6 - BookMyHotels is not legally bound to complete the process of hotel reservations, and we are also not responsible in any way for causing errors or faults concerning the hotel room services engendered by the respective SERVICE PROVIDER. Here, the agent is not going to make any assurances of any kind for completing the suggestions or requests forwarded by the customer.

9.7 – The legal liabilities of agents are not included, irrespective of the fact that the damages are caused therein, if and only if the damages are caused as a result of:

• Breach of duties that are culpable and can duly affect the performance of clauses written in the agreement, and where compliance is considered essential for the contractual partner to rely on it.
• Over negligence or intent caused due to the agent;
• Personal injuries to overall health, limb, etc., falling within the purview of the India Act on Liability for Defective Products or additional mandatory legal cases of obligation.

9.8 – The entire warranty claims and the claims made against the compensation are limited by the means of the Statute of Limitations, with the time limit not exceeding 1 Year after the customer has become aware damages caused. However, such claims do not result from errors caused out of tort.

10. Pricing

10.1 - The rates displayed on the Site are a combination of the rates and fees charged by the SERVICE PROVIDER supplying your accommodations, such as the hotel or hotel supplier. These rates and also, these Terms and Conditions are applicable only if you are an Indian resident or you are located in India. If you are not, please select your country at the bottom of the page.

10.2 - Our Service Fee – We charge a non-refundable service fee for each transaction completed via the Site. Our service fee is separated from the rate of the room(s). OUR SERVICE FEE IS NON-REFUNDABLE, EVEN IF YOU MODIFY AND/OR CANCEL A MODIFIABLE/CANCELLABLE BOOKING. The total price will include our service fee.

10.3 - Accommodation Provider Fees and Charges – There are other charges that the Accommodation Provider may charge you, such as a resort fee, that are not included in the amounts we collect from you. You will have to pay those charges directly to the Accommodation Provider. Before booking, you should check with the Accommodation Provider to determine whether they charge additional fees upon your arrival.

10.4 - Taxes and Booking Partner Fees - In addition to the rate and our service fee, our Site displays a line item for “Taxes and Fees,” which you will be charged when making your reservation. “Taxes and Fees” consists of: (i) an estimate of the taxes payable by the hotel in connection with your booking, including, but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes; and (ii) if applicable, taxes payable by our Booking Partner in connection with your booking; and (iii) service fees retained by our Booking Partner and our service fee.

10.5 - We do not collect taxes for remittance to applicable taxing authorities. The hotel is responsible for remitting applicable taxes. In certain jurisdictions, our Booking Partner may also be responsible for remitting taxes related to your booking. Neither we nor any of our Booking Partners act as a co-vendor with each other or with any hotel.

10.6 - Taxability and the applicable tax rate vary based on several factors, including, but not limited to, the location of the hotel and the room rate paid to the hotel by our SERVICE PROVIDER. The amount paid to the hotel for taxes in connection with your booking may vary from the estimated amount charged to you, depending on the rates, taxability, and any other metric in effect at the time of your actual stay. If the amount paid to the hotel is less than the estimate, the balance of the charge for “Taxes and Fees” is retained by us and/or our SERVICE PROVIDER as part of our and/or their compensation for facilitating and servicing your booking.

“Taxes and Fees” does not include other charges, like hotel resort fees, hotel energy surcharges, parking fees, pet fees, and incidental charges (such as room service, mini-bar, gratuities). Unless otherwise indicated, these amounts will be collected from you directly by the hotel.

THE FINAL TOTAL PRICE DISPLAYED AT CHECK-OUT OR QUOTED BY AN AGENT IS THE AMOUNT YOU WILL BE CHARGED, SO PLEASE REVIEW THE FINAL TOTAL PRICE CAREFULLY.

While we thoroughly review the pricing information on the website, changes do occur, and errors are occasionally made. WE RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE SITE, FOR PENDING RESERVATIONS, AND FOR ANY NON-REFUNDABLE BOOKINGS. IF YOUR PENDING RESERVATION CONTAINS A PRICING ERROR, YOU WILL BE NOTIFIED AND PROVIDED THE CHOICE TO EITHER ACCEPT THE CORRECTED PRICE OR CANCEL WITHOUT PENALTY.

BookMyHotels quotes prices in INR currency, based on the exchange rates for the respective foreign currency. Exchange rates are subject to fluctuation. Your exchange rate is only fixed when full payment is made. Additionally, your payment provider (e.g., your credit card company) may charge conversion fees and apply another date’s currency rate.

Some Accommodation Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such a deposit is unrelated to any payment received by BookMyHotels for your booking.

11. Force Majeure

BookMyHotels shall not be liable at any time, in any way, for loss, injury or damage arising from an act of nature, any force majeure, acts of government or de facto authority, government-imposed prohibitions, war, threat of war, civil unrest, any kind of hostilities, terrorist activities, industrial disputes, strikes, theft, robbery, sickness, health risks, pandemic, epidemic, accident, quarantine, immigration or customs regulations, hijacking, closure or congestion of airports or ports, breakdown, delay, cancellation, error, omission, inclement weather, storms, tempests, hurricanes, volcanic eruptions, delay or default of any person engaged in providing any accommodation, hotel closures, or any other cause beyond its control. In such cases, BookMyHotels will not be responsible for any refund. Any refund you may be entitled to will be from the Accommodation Provider. The Accommodation Provider may choose to offer credits instead of a refund. We are not responsible for an Accommodation Provider’s failure to pay a refund or for supplier bankruptcy or insolvency, etc.

12. Insurance

BookMyHotels strongly recommends that you purchase a Travel Protection Plan, which includes additional Cancel for Any Reason coverage. Such a plan at a minimum should cover Trip Cancellation or Interruption, Cancel for Any Reason, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel insurance plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason, such as injury or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections, and baggage loss. Purchasing coverage may be limited by time constraints, so you must purchase protection as soon as possible after booking.

If you choose to travel without adequate coverage, we will not be liable for any of your losses, however arising, for which travel insurance plan coverage would otherwise have been available.

13. Destination and Travel Requirements

Travel to many parts of the world may involve the risk of a variety of hazards to health and/or safety, including but not limited to disease, crime, terrorism, and warfare. BookMyHotels is not in a position to advise or recommend whether travel to any particular place at any particular time should take place, and the display or availability to book accommodations in a destination is not a representation or warranty by BookMyHotels that travel to the destination is without risk. You should refer to objective third-party sources of travel information, such as those maintained by the Indian government.

It is your sole responsibility to secure and/or pay for any visas, reciprocity fees, affidavits, immunizations, etc. that are required to permit entry into each destination. Please note that entry to any country may be refused even if the required information and travel documents are complete. Obtaining and carrying these documents is your sole responsibility. BookMyHotels bears no responsibility for such information or any delays, damages, and/or losses, including missed portions of your travel related to improper documentation or government decisions about entry.

14. Links to third-party websites

Our website may contain links to websites owned and operated by third parties. If you're redirected to a third-party booking service (e.g., for insurance) from our platform, please note that any bookings made there are with the third party, not us. BookMyHotels has no control over the content of any linked website and is not responsible for these websites or their content or availability. BookMyHotels makes no warranties or representations, express or implied, about such linked websites, the third parties that own and operate by, the information contained on them, or the suitability or quality of their products or services. BookMyHotels accepts no liability for damage or loss, however caused, in connection with the use of or reliance on any information, material, products, or services contained on or accessed through any such linked website.

15. Refund

Refunds will be processed as per the terms provided by the SERVICE PROVIDER at the time of booking and as per the cancellation policy. Such refunds shall be subject to BookMyHotels receiving the same from the SERVICE PROVIDER. However, the service fee paid to BookMyHotels at the time of booking is non-refundable.

If the refund is applicable will be credited to the same account from which the payment was made. For example, if the User used a credit card, BookMyHotels will make an appropriate charge reversal to the same credit card; likewise, if the User used a debit card, BookMyHotels will credit the money to the same debit card.

16. General

Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. You may not assign, delegate, or transfer your rights or obligations under these Terms.

BookMyHotels may assign our rights and duties under these Terms without such assignment being considered a change to the Terms and without notice to you, provided your rights under these Terms are not prejudiced.

This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.

This travel website is owned and operated by PFMH Travel Solutions Private Limited. It aims to engage in Retail Travel Agency activities. The Company Registration Number is 395849, and it was established for an indefinite period, with a registered office at Unit No - 683, Business Park, Vegas Mall, Plot No - 6, Sector 14, Dwarka, New Delhi - 110078, and is registered with the Ministry of Corporate Affairs (MCA). The Corporate Identification Number (CIN) is U63030DL2022PTC395849. © Copyright - All rights reserved.